All shipping times listed on Nina's Home Furnishing site are approximate and we always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be effected by our manufacturers and/or shipping solutions provides, we cannot be held responsible in the event that your items arrive earlier or later than estimated.
At time of delivery, buyers are responsible for the following delivery conditions:
The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once customer notes the condition of the box(s), they should inspect the product.
If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage witnessed.
RETURN & EXCHANGE POLICY
Nina’s Home Furnishing will accept, for return, exchange, or store credit, items that are in new condition, unworn, and unaltered, and free of damages by the customer. For a full refund, exchange, or store credit, please return item to the store within 14 days of receipt of the original order. If an item is received with damage from the manufacturer or the store, please notify the store within 24 hours, so that we can order a new item free of damages. After 14 days, items cannot be returned, exchanged, or store credit granted. It is the responsibility of the customer to transport the items for return to the store address before refund will be issued.
Note* Once items have been custom painted, whether through the customer or the through Dear Designs, a contractor of Nina's Home Furnishing, the items cannot be returned.